Frequently Asked Questions
RETURNS, EXCHANGES AND DELIVERY
How long will it take to get my order?
We have a variety of delivery options from Free UK delivery, Next day delivery UK to worldwide delivery. Read our Shipping & Returns page for more information.
Can I return my product?
We’re confident you’ll love everything you purchase from Sarah Vuong Bridal Jewellery. But on the rare occasion that you are not satisfied, you can return any item to us within 28 days of delivery for a full refund. To qualify for a refund: products must be unused, in their original packaging and accompanied by proof of purchase.
Where do you deliver to?
We deliver worldwide although custom charges may apply. Contact us at email@example.com if you require more information.
How do I make a return?
For full instructions on how to make a return to us, please read our Shipping & Returns page.
I’m over my returns period, can I still return my item?
Unfortunately not. However, in some exceptional circumstances, this is something we may consider. Please email firstname.lastname@example.org to discuss this further.
My parcel is missing/lost/damaged?
Please email email@example.com with your order number, and details / photos of the damaged parcel, and we will work with yourself and the courier to try and resolve any issues.
Do you have any UK Stockists?
We are currently not stocked in any retail stores however we work with a team of incredible Brand Ambassadors who have been carefully selected to work with the Sarah Vuong team using our unique hair accessories to complete bridal hairstyles. Check out our Brand Ambassador page for more information about each of the stylists.
How often do you release new collections?
At Sarah Vuong Bridal Jewellery we strive to offer a timeless range for the elegant, romantic bride. We offer thoughtfully selected bridal jewellery and wedding hair accessories to be lovingly worn on your biggest day and cherished for many more. With this is mind we have curated a staple collection which really echo’s who we are as a brand. That being said, we are always looking to add new timeless pieces to our collection. All new collections are shared on social media and to our newsletter subscribers so make sure you are signed up to our newsletter and follow us on social media for any announcements of new collections.
I’m not sure what item to go for?
If you’re feeling overwhelmed by choice or trends, confused how to accessorise without overpowering, need advice on matching up your maids, or would simply like a friendly, honest and professional opinion on your wedding accessories, then I’m here for you! Through my free wedding Styling Advice service, I can take away the overwhelm and solve any accessory dilemmas by carefully guiding you through the stunning options that will work best for your vision. I’ll give you my undivided attention, professional expertise...and, most importantly, a friendly, honest opinion. Find out more or book your free consultation on our Personal Styling page.